Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Hi. I just wanted to give my feedback on my experiences at Holm's. I need my vehicle to be in top form, I am a single gal, and need to rely on a shop that is honest, reliable, and gives me valued information about my vehicle. I came to Holm's because I needed to build a relationship with a shop that I can trust. I am very happy to have met Reg. Over two years, Holm's has never let me down. They caught a leaking water pump - when I had already gone to another shop about a mystery leak (who told me nothing was wrong). Holm's caught it when I wasn't even there for that purpose, and my engine was saved from frying. They have done my windshield, rear window regulator, full suspension, tires, brakes (completely restored to new from a botched job at another shop). My Jeep has never run better. It feels new again (2007), which makes me happy because I love my Jeep! They are the only ones I will trust, and am very, very happy with their service. Reg and his guys are friendly, give me all the information I need, and I never have to worry about un-necessary service other shops quote me on. As a matter of fact, I have no intention of ever going anywhere else for service. One-stop shop with honesty and integrity as a policy. I feel 100% confident to recommend them.